We are not just in love with a design, we take it seriously. We aim for perfection and constantly think about making our teamwork more productive and additive to that goal.
Among the services we offer there are some special features that we have developed to provide our clients with the most pleasant experience of cooperation of any design and development studio.
We are aware of the concerns business may have when deciding to work with the company on a remote basis and that is why we offer a set of services for you ensuring all your ideas will be heard, all your demands considered and that the work will be done on time and the most effective way.
Smooth-running communication with the team.
We believe that the secret is in live communication. To get a perfect result we communicate with the customer, discuss the requirements, ideas and variants of design.
That is why at the earliest stages of UX design we allocate up to 2 hours per week for communication with designers to make the design comply with all of your demands and exceed your grandest expectations.
There is no need to worry about the linguistic divide – our team is English speaking, so it will be easy for us to communicate any idea.
One of our customers, CEO of an advertising company in Montreal, Canada, admitted they were concerned about working over such a distance with a team in another country, “At first, the language barrier was a concern, but as the project has progressed, the team has taken their time to ensure they understand our needs and goals”.
Another customer from a media technology company in California, USA, remembers Cadabra as a team of “good communicators”, “Their English is good and we achieved our goals successfully. They put a lot of nuance into the product and we never experienced any difficulty with the remote relationship. We had a lot of iteration and the whole process worked well.”
Customer support on important issues 24/7.
Continuing on the theme of communication, there is one more issue that is important to deal with when organizing remote cooperation.
As we often work with overseas customers, it is very important to consider time zones and be ready to answer customer’s questions whenever they appear.
We are happy that we have managed to overcome that difficulty and organize perfect customer support for any questions at any time.
Gar Moorley, Lead Developer of WorKCompass, our clients, says, “They are overall very good and responsive even with our three-hour time zone difference. Perhaps they could still try to smooth out our conversations through Skype and email”.
Our efforts are appreciated by our customers and we are really proud of it.
Transparent time monitoring and reporting system.
We know how busy our customers are, so one of our priorities is building a strong reporting system to make sure they are aware of how things are progressing.
Our reporting system is customized in accordance with your requirements, we are ready to inform you on progress as often as you wish.
Also, we provide a real time monitoring system, so you can check our team’s work effectiveness.
We send our clients daily messages to inform them about the status of the work – we tell what has been done, what we are planning to do the next day.
Gar Moorley remembers about the cooperation, “We did most of the project management itself, but they provided detailed Google Docs and conducted a Skype conversation to kick off the project. Communicating in person would have been nice, but they communicate well enough over Skype, Skype Chat, and email. They were very responsive and made sure we had everything we needed. If we had any last-minute changes or needed something by the end of the week, they worked very hard to get it done for us on time.”
“The Cadabra project manager kept us very informed of the project status. We communicated daily via email, Skye, and Teamwork, a cloud-based project management tool. They’re based in Ukraine and speak very good English. We haven’t had any communication issues”, another of our customers, an insurance company representative states.
Only top experts.
We do our best to produce work at the highest professional level. We know that quality depends on the people.
So we take special care about who we hire. There is a rigorous employee selection process at our company.
Our recruiters are constantly in search of the best specialists from all over Ukraine and Eastern Europe.
We are happy to know that our customers are satisfied with the communication of the team and the quality of the product they get.
“The completed UX is excellent: clear, informative, and easy to use, while the UI is high quality and was finished shortly after. The team managed the project extremely smoothly and ensured that all deliverables were well tracked and professionally handled,” Woglue CEO tells.
The absence of unpleasant surprises.
Any addition or change to the original specification is measured in monetary terms. We understand how important it is for you to know the price in advance.
You can be sure your personal Account and Project Managers will keep you informed of all changes regarding the project before they come into effect.
”They were only responsible for the design and branding, while also providing animation videos. I developed the website myself with my co-founder, but I used them to do some project management. After I had developed everything, I could see that the estimations they gave us were precise,” – emphasizes Woglue CEO.
We are pleased to see that the products we have worked on have found their place in the market and are making the people who created them a little happier, as well as the people who use them. But we are not complacent.
We continually strive to improve every day, to provide you with the best possible services.
